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1. Liability
Liability for damage to computer systems, and for loss of or damage to data, software or documents stored on your computer shall be limited to the value of the invoice presented for the work done. No liability for damages above this amount shall be accepted. Liability for damage is limited in all respects to the value of the invoice issued, except in cases of death and personal injury to 3rd parties, where English law will apply in all settlements.
2. Warranty - Labour
30-day Warranty: Any problems having arisen from work we have done on your computer systems will be rectified free of charge, if you notify us within 30 days of the date when the work was carried out. If we are able to determine the cause of the error, and it is clear that we or the work we have carried out did not cause it, then you will be charged for any rectification that is necessary, at the standard rate.
3. Warranty - Hardware
- Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a specified manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we will refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.
- Claygate Computers offers a "no charge" collection, repair and delivery service (on the UK mainland only) for hardware which is shown to be faulty provided that the fault is reported within 14 days of delivery, except for Sourced Hardware (see below).
- Sourced Hardware is hardware that has been bought by Claygate Computers on your behalf and invoiced to you as such, with the word "SOURCED" marked after the item. We have made no profit on such items and as such, can only offer chargeable support.
- If we have arranged for a courier collection of your product, we may be unable to specify the collection time, and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.
- Claygate Computers cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.
- This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.
Damaged Goods:
Damaged goods must be reported to Claygate Computers within 48 hours of purchase/delivery of the goods.
Exclusions
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightening, or natural disasters.
Limits of Liability
Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, any incidental or consequential damages arising from the use, or inability to use, this product. In no event will Claygate Computers be liable for more than the amount of your purchase price, not to exceed the current price list of the product, and excluding tax, shipping and handling charges.
Returns Procedure
| Within 14 days of purchase/delivery of the goods |
Please contact us. |
| After 14 days but within the manufacturer's warranty period |
Please contact the manufacturer directly, or contact us to be provided with the contact information for the relevant manufacturer. |
- Claygate Computers disclaims any other warranties, express or implied.
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4. Backing up your computers
Whilst we will make every effort to ensure the continued integrity of your data, it is the responsibility of the client to ensure that all data and irreplaceable software is fully backed up before commencement of the work.
5. Connection to third-party networks and the Internet
We accept no liability for the satisfactory operation of third party providers (such as Internet Service Providers), except where we have invoiced you for services provided by such a provider. We will provide help in connecting your computer to your provider at our standard rates, though we cannot accept any responsibility for the continued operation of the connection.
6. Invoices and payment
All invoices must be paid within 7 days of the invoice date. You must notify us of any errors or omissions in a particular invoice within 7 days of the invoice date, otherwise the full balance of the invoice is payable. The title of any goods which are purchased on account remain the property of Claygate Computers until the relevant invoice(s) are settled in full. The risk of goods passes to the purchaser at the time of delivery.
7. Confidentiality & Non Disclosure
We agree to take all reasonable steps to protect any data of a confidential nature while undertaking work for clients. These include the secure protection and non-transmittal of any passwords, data, network or system information. We undertake never to divulge client information of any nature to 3rd parties (whether involved in the client job or not) without first obtaining the express permission of the client. We also undertake to securely destroy or otherwise remove any client information from our systems once the work has subsequently completed*, unless the client expressly requests us to retain it.
*Where client data has been backed up, data is stored for a period of up to one month in case it is needed by the client, before being destroyed.
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